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Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Alchemist Restaurant Ltd’s relationship with you in relation to this website.

The term ‘The Alchemist Restaurant Ltd’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without The Alchemist Restaurant Ltd’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by The Alchemist Restaurant Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of The Alchemist Restaurant Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Alchemist Restaurant Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Gift Cards & Experiences

Credit on most gift cards are redeemable straight away, no further action is required (see Black is Gold gift card section below). The Alchemist gift cards can only be redeemed in any Alchemist venue, and Aether gift cards can only be redeemed in any Aether by The Alchemist venue.

We recommend you register gift cards online with your details. In doing so, if lost, stolen, or damaged we may be able to find it on our system and send a replacement e-gift card.

Register at: thealchemist.uk.com/register (The Alchemist) or thealchemist.uk.com/aether/register (Aether by The Alchemist)

Please protect this card and treat it as cash, The Alchemist cannot take responsibility for losses, damages or stolen gift cards.

Gift cards can be redeemed in full or used as part payment at The Alchemist or Aether venues on drinks, food or packages/experiences available. Please speak with individual venues for full details on what packages/experiences they offer: unfortunately not all venues are able to offer every package/experience, please check details when booking. Masterclasses and packages/experiences are subject to change.

The Conjurer Experience is not available throughout the Christmas period. Some masterclasses and packages/experiences may differ in prices across the estate. Please check in advance of booking. If you are using a gift card to pay for a masterclass/package/experience/food/drinks etc. you will need to pay the difference if the bill isn’t fully covered by the already pre-loaded amount.

The Black is Gold gift card is valid from 31st Jan 2021 to 28th Feb 2022, and cannot be used on any Alchemist offers, promos or discounts; including but not limited to the January 50% off food sale.

Gift cards cannot be exchanged for cash. No change or refund will be given but remaining balances will stay on the card for future redemption. Gift cards will expire 12 months from date of purchase, please see gift card carrier for expiry date. Any remaining balance will be deducted on expiry. Gift card balances can be checked at The Alchemist/Aether venues or online at: thealchemist.uk.com/balance (The Alchemist) or thealchemist.uk.com/aether/balance (Aether by The Alchemist)

If we believe a gift card is fraudulent, we reserve the right to cancel the purchase and remove credit.

We reserve the right to amend gift card terms and conditions from time to time when considered necessary.

If you have any questions please contact us on: shop@thealchemist.uk.com

Prints

Product Specifications

The Alchemist makes every effort to supply the goods as shown but artwork and illustrations may be subject to slight variation. This artwork includes delicate gold foiling detail which catches and reflects light and may vary in colour as shown. Frame not included within price.

Order and Pay

When you place an order via the Order and Pay service you will be required to provide us with your name, email address, mobile number, and your payment information. Your contact details will be used for payment verification and feedback requests only. Marketing signup is provided via a separate Opt-In request.

You are permitted to use the Order and Pay service for your own personal and non-commercial use and not to misuse it. You assume full responsibility for any associated costs or charges that you incur as a result of using the Order and Pay service.

We make every effort to make sure that the Order and Pay service is available when our bars are open. We are not liable if it is unavailable at any time or for planned maintenance or other reasons. Access may be suspended temporarily at any time and without prior notice. If you are not able to order using the Order and Pay service, please order at the bar or with a member of the bar team.

If alcohol is purchased via the Order and Pay service, the purchaser and any intended consumer must be over 18 and able to provide valid ID on request. Admission and service at licensed premises are subject to licensing laws.

It is at the manager’s sole discretion to refuse service to any individual or to make any other decision with the intent of adhering to the licensing objectives. The Alchemist Bar & Restaurants LTD reserve the right to refuse the use of the Order and Pay service if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

All products and offers are subject to availability. If due to unforeseen circumstances we are unable to fulfil your order or if one of our products is no longer available, we will offer a substitute or refund the amount that you have paid

If you experience technical issues when using the service (for example, if the screen freezes, payment is interrupted or you are charged twice for the same order) please speak to a member of the bar team.

It is not possible to amend or cancel orders once they have been placed. If you need to add additional items to your order you should create a new order.

It is your responsibility to ensure you have entered the correct table number and checked all the order details before submitting your order. Incorrect orders cannot be rectified or refunded.

Unfortunately, we are unable to offer Discounts via the Order and Pay service. If you wish to use discounts you will need to order at the bar or with a member of the bar team.

We are currently unable to process deposits via the Order and Pay service. If you have paid a deposit, please place your order with a member of staff.

Most promotional prices will be applied on the checkout screen. You should check that any discounts you expect to be applied have been before you checkout. If you cannot see it check with a member of the bar team. Discounts cannot be applied after the order has been placed.

You will be charged as per the prices that are stated on the Order and Pay service. In any instances where this price differs from the price on the printed menu, the Order and Pay price will stand. The Alchemist Bar & Restaurants LTD are under no obligation to compensate you in respect to different pricing.

We apologise, but it is not possible to amend or cancel orders, once placed.

For any queries or complaints write to The Alchemist Bar & Restaurants LTD, Chadsworth House, Wilmslow Road, Handforth, Cheshire, SK9 3HP or Email info@thealchemist.uk.com

Order and Pay – Payment

To pay, you will need to provide credit or debit card details. Payment processing services are provided by braintreepayments.com (a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve transferring your data to Braintree’s servers located within the United States. Braintree is self-certified to the US Department of Commerce under the EU-US Privacy Shield. The application will transfer payment details directly from Braintree to The Alchemist Bar & Restaurants LTD point of sale system.

The Alchemist Bar & Restaurants LTD will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only to administer payment, verification of transactions, refunds, and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication.

If your payment is not authorised, your order will not be sent through to the bar or fulfilled.

If your order is refunded, owing to product/offer availability or as a customer service goodwill gesture, it will be processed through the venue till if the same day. While we aim for funds to be returned to the originating account within 48h, this can take longer depending on card type and issuing bank. Please contact the venue if funds not received after 10 working days

Order and Pay – Data

To review how we store and use your data, please visit our privacy policy here under the order and pay section.

 

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