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Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Alchemist Restaurant Ltd’s relationship with you in relation to this website.

The term ‘The Alchemist Restaurant Ltd’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without The Alchemist Restaurant Ltd’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by The Alchemist Restaurant Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of The Alchemist Restaurant Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Alchemist Restaurant Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Gift Cards & Experiences

Credit on all gift cards is redeemable straight away, no further action is required. The Alchemist gift cards can only be redeemed in any Alchemist venue, and Aether gift cards can only be redeemed in any Aether by The Alchemist venue.

We recommend you register gift cards online with your details. In doing so, if lost, stolen, or damaged we may be able to find it on our system and send a replacement e-gift card.

Register at: thealchemist.uk.com/register (The Alchemist) or thealchemist.uk.com/aether/register (Aether by The Alchemist)

Please protect this card and treat it as cash, The Alchemist cannot take responsibility for losses, damages or stolen gift cards.

Gift cards can be redeemed in full or used as part payment at The Alchemist or Aether venues on drinks, food or packages/experiences available. Please speak with individual venues for full details on what packages/experiences they offer: unfortunately not all venues are able to offer every package/experience, please check details when booking. Masterclasses and packages/experiences are subject to change.

The Conjurer Experience is not available throughout the Christmas period. Some masterclasses and packages/experiences may differ in prices across the estate. Please check in advance of booking. If you are using a gift card to pay for a masterclass/package/experience/food/drinks etc. you will need to pay the difference if the bill isn’t fully covered by the already pre-loaded amount.

Gift cards cannot be exchanged for cash. No change or refund will be given but remaining balances will stay on the card for future redemption. Gift cards will expire 12 months from date of purchase, please see gift card carrier for expiry date. Any remaining balance will be deducted on expiry. Gift card balances can be checked at The Alchemist/Aether venues or online at: thealchemist.uk.com/balance (The Alchemist) or thealchemist.uk.com/aether/balance (Aether by The Alchemist)

If we believe a gift card is fraudulent, we reserve the right to cancel the purchase and remove credit.

We reserve the right to amend gift card terms and conditions from time to time when considered necessary.

If you have any questions please contact us on: shop@thealchemist.uk.com

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